KnowledgeBase

Moving or Pushing a Domain Name (except .EU, .UK and .ASIA) from one Customer Control Panel to another

You can move a domain name (except .EU^*, .UK^** and .ASIA) with all its related Services from your existing Customer Control Panel to another Customer, by following the steps mentioned below:

1. Login to your Control Panel, search for the domain name which needs to be moved and proceed to the Order Details view. Click here to read how to do so >>

2. Click on the Move Services button in the Management Console toolbar on the top of the screen, to initiate the process.

3. Here, you would have to mention the following details -

the Customer Username (Email Address)^*** of the Customer account where you wish to move the domain name.
the Customer ID of this account. The Customer ID is a unique number associated with a Customer's Profile. If you do not know the Customer ID of the new account, you can find it in Settings -> Primary Profile within the new Customer Control Panel.

5. Select whether you wish to retain the existing Contact Details after the domain name is moved to the new Customer Control Panel. This will keep the Whois Details of your domain name as is, even after moving the domain name. If you do not select this option, then the Contact Details will change to the Default Contacts of the new Customer Control Panel.

6. Confirm that the Customer account to which you are transferring this domain name, is the one you really intend to and click on the Confirm button.

NOTE

^*Move Service is unavailable for .EU domain names as changing the Registrant Contact constitutes changing the ownership identity of the domain name. Furthermore, there is a monetary charge associated with Moving your .EU domain name. Click here to know how to Move a .EU domain name to another Customer >>
^**Move Service is unavailable for .UK domain names as changing the Registrant Contact constitutes changing the ownership identity of the domain name, which is a billable action.
Third level .ME domain names can be Registered only by Montenegrin individuals and entities. Hence, these domain names can be moved only under a Customer whose Default Registrant Contact is a Montenegrin individual or entity.
^***If you are moving the domain name to a different Reseller, but have not created a Customer Account under that Reseller, you can easily do so by clicking on the New Customer Sign-Up link on the new Reseller's site and filling up the form. You can then use the Customer ID, which appears on the success page, along with the Username Email Address to move your domain name to the Customer Control Panel you have just created.

IMPORTANT

You may encounter an error while attempting to Move Services for a domain name, if

A. One or more Services for this Domain Name are currently being processed,

OR

B. There is a Pending Invoice for any Service associated with this Domain Name,

OR

C. There are one or more Services under another Customer of this [new] Reseller. For example, you have purchased domain name registration for yourdomainname.com through your Customer Control Panel with Inmantech ITVA Services and have purchased Managed DNS Service for yourdomainname.com through Reseller B [from your Customer Control Panel] under the Customer A/c of X. Now if you try to move this domain name to another Customer Control Panel [say Customer A/c of Y] under Reseller B, you will encounter an error.

OR

D. One or more Services are currently under the Money back period. (This would imply that deletion of that particular service would entitle you to a refund.)

In any of the above cases, the Moving or Shifting of the domain name is not possible and you will have to either