Whenever a visitor at your website clicks the Live Chat icon, a new browser window is launched. This window uses a
Java applet to connect to the LivehelpGenie Server and provides chat technology.
Inmantech ITVA Services provides you the ability to comprehensively
customize this chat window. Not only can you determine the color themes and
logos, but you can also modify the default hard-coded messages and button labels. Follow
the steps below to customize the chat window:
1. Login to your Control
Panel, search for the Domain Name for which you have purchased the
Live Chat Service and proceed to the Order Details view page.
Click here to
know how >>
2. Here, click Manage Live Chat Service.
This will take you to the Registered members area.
3. Under Settings, click Chat
Window Branding.
4. Here, you can specify details such as
- The location of your company address and
logo - Every time a chat window opens, your choice of logo is fetched from
the URL you specify here and displayed in the window.
- The link to which your image points
- Miscellaneous text, such as a Welcome
message or your Company slogan.
- The window color theme
- Display post chat survey and option for
visitor to receive copy of chat transcript by email
- A customized message to be displayed when
your Support Operators are not available for some reason.
5. Click Submit.
6. Under SETTINGS, click Chat Window
Text.
7. Here, you can specify your own messages or
text to replace the default hard coded text in the chat window, such as the
connection or wait messages and the button labels.
8. Once you have specified these, click
Submit.
